Quality Without Compromise
At Pioneer Service, we’re known for delivering parts to customers that meet their exact requirements. Our customers stay with us because we put their needs first in everything we do. This is true for all departments, not just customer service. Whether you speak with engineering, quality or production, our team listens and responds quickly to meet your requirements- for both short term and long-term goals. From new equipment, team development, and other proven means of continuous improvement, we put our customers’ needs first in our company strategic initiatives.
Our Integrated Quality Management System (IMS) is certified to both AS9100D and ISO 9001:2015 (see our certifications here). These process standards enable us to meet stringent customer requirements for a wide range of industries and enable us to provide complete Production Part Approval Process (PPAP) for any part.
The IMS makes use of both automated systems and standardized processes to reliably deliver quality parts. In addition, we use modern non-contact inspection systems and sophisticated statistical process control (SPC) software to record results. Finally, every part undergoes multiple visual inspections throughout our production processes before being permitted to make its way to our customers.
Keyence IM-7020 Image Measurement System
The Keyence is a programmable automated vision-inspection measurement system. It features measurement accuracy of 5 microns in Wide View, and 2 microns in Focused View on both internal and external features. The Keyence records SPC data and instantly flags any measurements outside of tight tolerance parameters. This integrated data recording, reporting, and statistical calculation provides fast and accurate quality assurance data, making the Keyence a powerful tool in our quality arsenal.
Tesa Micro Hite 3D CMM
The Micro Hite 3D CMM is a three-dimensional coordinate-measuring machine. It checks all known geometric elements quickly and easily, and combines thoroughness, accuracy, and repeatability to safeguard our customers’ success.
Quality Reports
Setup, In-Process and Final Inspection
AS9102 First Article Inspection (FAI)
Statistical Process Control reports (SPC) using Minitab software
PPAP documents
Process studies, multi-layered inspections, sampling techniques, corrective action, action plan, Gantt Chart, and more
PIONEER SERVICE INTEGRATED QUALITY MANAGEMENT SYSTEM (IMS)
AS9100D and ISO 9001:2015 certified
Documented and controlled Engineering Change Control process (ECC)
Compliance in DFARS materials sourcing requirements
FOD prevention
Scheduled gauge calibration
Material certifications
Process certifications
Corrective action process for customers, suppliers, and internal operations
External vendor qualification, auditing, and performance monitoring
Counterfeit parts prevention
Plan-Do-Check-Act (PDCA) Cycle
5S methodology and lean manufacturing
Ongoing training programs
Continuous improvement
Real-time ERP system and equipment monitoring
INSPECTION GAGES
- Keyence IM-7020 Image Measurement System
- Tesa Micro Hite 3D CMM
Optical comparators
Mitutoyo Profilometers
Sunnen Hole Gauges
Rockwell Hardness Tester
0.00005″ Indicating micrometers
Class X, XX, and XXX ring and plug gauges
Full complement of standard gauges and inspection tools, including micrometers, calipers, and indicators
Quality Policy
Provide superior customer satisfaction focused on timely delivery, exceptional quality, and a We Can Do Better attitude.
Incorporate continuous improvement initiatives strategically into all aspects of our company.
Observe compliance with customer and applicable requirements from inception to completion no matter how large or small the task may be.
Notice risks and address opportunities by implementing reaction plans to drive progression.
Ensure security of confidential customer information and product.
Evolve from within through constant training, problem resolution, and teamwork to accomplish goals.
Reinforce the importance of customer and supplier partnerships by going beyond the limits to instill bonds for future successes.
Environmental, Health and Safety Policy
Pioneer Service is committed to the protection of the environment and to the health and safety of its employees, customers, suppliers and community. Our Management Team strives to continuously assign the necessary resources to track and implement improvements to our EHS management system. We are committed to continue to take steps to reduce our carbon footprint and to go green!